Quality Assurance

File Express is committed to providing services and products which completely satisfy the expectations of its customers.

Accredited to ISO 9001:2008, File Express operates documented procedures for all functions, and the Directors and staff are committed to the continuous improvement of the Quality Management System by establishing and reviewing quality objectives for all areas of the Company. This is to ensure that the Company operates effectively and efficiently and meets the needs of their customers. As such, File Express ensures that all staff are suitably trained and are provided with appropriate resources to meet customer needs, as well as statutory and regulatory requirements.

File Express enforces effective implementation and maintenance of its Quality Management System through an Internal Audit process. 

All activities carried out by the Company, which may have an impact on the service to clients are controlled and monitored to ensure that the highest standards are maintained, to satisfy clients and foster continual improvement. File Express' policy ensures that all work, from initial enquiry to completion, is carried out in a manner which sets and maintains a high standard of service.